Performance and Complaints

It is generally recognised that investigation for possible underperformance or having a complaint made against you and the ensuing follow-up, whatever your level of experience, is very stressful. Since this can make you feel very isolated and undermined, we feel that it is important that you know that you don’t have to do this on your own. A range of different types of help is available from the profession to support you as an individual through this challenging time.

There are two main areas of support that you can consider using, depending on your needs and circumstances:

Support with Contractual Issues

You can contact the LMC for confidential advice and support if you are having problems in relation to your GMS contract, matters relating to your practice, partnership difficulties, employment issues, or other professional issues. The LMC cam provide information, offer advice and ensure that correct procedures are followed. The LMC represents all GPs – independent contractors, employed GPs, sessional GPs and trainee GPs.

Support with Personal Issues

The Canopi service (previously known as Health for Health Professionals Wales) provides free and confidential mental health support for NHS and social care staff across Wales.

Website: www.canopi.nhs.wales
Call: 0800 058 2738

Other support services available include:

- NHS Practitioner Health have teamed up with SHOUT to create a confidential 24/7 text service.  Text FRONTLINE to 85258.

- BMA Counselling Service on 0330 123 1245.  Please note you do not have to be a member of the BMA in order to use this service.

- The Samaritans on116 123 or visit www.samaritans.org and click on 'contact a Samaritan'.