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Performance and Complaints

The Health for Health Professionals Wales service in response to Covid-19 is being extended across the NHS workforce to provide a free, confidential service that will provide you with access to various levels of support.  Details for the HHP service are:

HHP Wales:
Call:  0800 058 2738

This service is available from 9am – 5pm Monday to Friday.

Health for Health Professional Wales is also working in collaboration with a range of other partners to provide out of hours support, including:

- NHS Practitioner Health and have teamed up with SHOUT to create a confidential 24/7 text service. Text FRONTLINE to 85258.
- BMA Counselling Service on 0330 123 1245.  Please note that you do not have to be a member of the BMA in order to use this service.
- The Samaritans on 116 123 or visit and click on “contact a Samaritan”.

Click here to view a letter from the HHP service which outlines the service in more detail. 


It is generally recognised that investigation for possible underperformance or having a complaint made against you and the ensuing follow-up, whatever your level of experience, is very stressful. Since this can make you feel very isolated and undermined, we feel that it is important that you know that you don’t have to do this on your own. A range of different types of help is available from the profession to support you as an individual through this challenging time.

There are two main areas of support that you can consider using, depending on your needs and circumstances:

Support with Contractual Issues

You can contact the LMC for confidential advice and support if you are having problems in relation to your GMS contract, matters relating to your practice, partnership difficulties, employment issues, or other professional issues. The LMC cam provide information, offer advice and ensure that correct procedures are followed. The LMC represents all GPs – independent contractors, employed GPs, sessional GPs and trainee GPs.

Support with Personal Issues

The Health for Health Professionals (HHP) Wales helpline is a face to face counselling service for all doctors in Wales. It provides doctors with access to a BACP (British Association of Behavioural and Cognitive Psychotherapies) accredited therapist in their area. This service is confidential and fully funded by the Welsh Government. The service is currently administered by Cardiff University. If you wish to use this service call 0800 0582738 (Monday to Friday, 9 am to 5 pm).

If you need to speak to someone out of hours, please phone the BMA Counselling Service on 08459 200169 or go to to find information on a comprehensive range of services that are available for all doctors across the UK. You do not have to be a member of the BMA to use its counselling service.